FAQ
We believe that the most important answers to your questions can be found right here. But if you're still unsure about something, don't hesitate to contact us.
Each of our models has a specific cut, so we don't provide a universal size chart. You can find specific dimensions in the detailed description of each product.
If you want the model to fit perfectly, don't compare its dimensions to your body measurements. Instead, measure your favorite piece of clothing and compare those measurements with the ones listed for the chosen by Greyson product.
Items IN STOCK are shipped no later than the 2nd business day after payment is received.
MADE-TO-ORDER items that need to be sewn are shipped within 2–3 weeks.
The shipping date for PRE-ORDER items is specified in the details of the specific product.
Items marked as SOLD OUT will not be restocked.
Yes. An invoice is included with every shipment.
Yes, standard bank transfer is available. Your invoice will include all payment details. Please use your order number as the variable symbol.
If the carrier delivers a package with damaged packaging or other deformation, do not accept it and inform us immediately at info@bygreyson.cz or +420 775 333 194. We will agree on the next steps to ensure you receive your ordered goods as soon as possible.
All the information about returns and exchanges can be found HERE.
Discounted products marked as "sale" or "clearance" can be exchanged or returned within 14 days of receiving the order. The refund will be issued in the form of store credit for your next purchase on our e-shop www.bygreyson.cz.
Items purchased with a discount code can be exchanged or returned within 14 days of receiving the order. The refund will be issued to the bank account you specify in the withdrawal form.
Our customer service center is available every weekday, Monday to Friday, from 9:00 AM to 4:00 PM at +420 775 333 194.
If you prefer not to call, you can email us at info@bygreyson.cz, and we're also available every day on our Instagram profile @bygreyson_shop.